Do you have a complaint about a HealthCare Tourism Organization? HealthCare Trip, a HealthCare Tourism International organization, wants to know about your complaint. We'll listen to every last details make it our responsibility to follow up on the complaint. Submit your complaint online or send it to us by mail or e-mail. Summarize the complaint and its issues, and be sure to include the name, street address, city, and state of the health care organization.
We will allow you to file your complaint anonymously, but remember if you opt to give us your name and telephone number then we will be able to provide you with an update on the results of our investigation and also be able to contact you should we have further questions. Our policy does not allow accredited healthcare tourism organization from taking actions against its employees in retaliation for reporting a complaint.
Other Methods To File A Complaint
Attn: Office of Evaluations
11420 Santa Monica Blvd.
Los Angeles, CA 90025
If you have questions about how to file your complaint, you may contact HealthCare Trip at (310) 928-3611.
HealthCare Trip Response To Complaints
HealthCare Trip encourages all patients and consumers to initially file a complaint with the actual leaders of a healthcare tourism organization. Only complaints that cannot be resolved with the organization itself should be file with our organization. Our investigation process begins with retrieiving full details on the incident. Next, we will review the organization's history of complaints and then make a final decision on the complaint.
Actions HealthCare Trip Will Take
- Whenever patient safety or hazardous conditions are found, we will provide the organization with a written formal letter with our findings. We may request the organization ask the health care organization to provide a written response to the complaint.
- HealthCare Trip may input the complaint into our quality monitoring database to track the quality of healthcare tourism organizations over extended periods of time.